New Telephone/Text Message "Vishing"/"SMiShing" Scam
Update (November 23, 2009):
Some Provident members have received fraudulent text messages on their phones recently. The message states that the member's credit union account has been frozen, and provides a phone number to call to resolve the problem. It is a scam: Provident did not send it. If you receive such a text, just delete it without calling the number, as it is almost certainly an attempt to steal your card number(s) or other sensitive information.
Update (March 2, 2009):
Some Provident members have received this sort of text message recently, purporting to be from PSCU Financial Services. When you call the number, it asks you for your 16 digit credit or debit card number.
Do not fall for this scam: it is not from PSCU or Provident, and you should never give out your card numbers or other private information as a result of a text message or e-mail. At right is a sample of the fraudulent text message (presentation will vary depending on phone). The phone number shown in the sample has already been disconnected, and will likely be different with each round of messages sent out.
September 24, 2008
We've recently been hearing reports of phishing scam that targets credit union members in an attempt to steal Visa Check Card numbers, using an automated telephone service or a text message. In this scam, you may receive a message indicating your debit card may have been compromised and has been placed on a hold status. In order to activate the card, the message asks you to call another phone number and enter your 16-digit card number and PIN. If you get a phone message or text message like this, don't fall for it. Once the fraudsters have that information, they can quickly drain your accounts, and continue to cause you trouble by using the information for identity theft.
These recent attacks are reminders how important it is to safeguard your private banking information at all times. While most phishing is done via e-mail, these phishing attempts with alternate contact points are now common enough to have their own names: "Vishing" (Voice + Phishing) for when a phone is used, and SMiShing (SMS Messaging + Phishing) for when SMS text messages are used.
Protect yourself against all phishing scams. Never provide your financial or personal information to an unknown or suspicious source. Remember, Provident will never ask you for personal account information by e-mail, telephone, or text message unless you initiate the contact.
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