Automobile Service Contracts, part 3

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Reminders & Who to Contact:

• Obtain a sample of the contract and read it carefully before you decide whether or not to buy.
• Understand what is covered and what is not covered.
• Compare service contracts with MBI policies.
• If you buy a service contract, perform routine maintenance, keep a maintenance log, and save receipts.
• If your claim is unjustly denied, or a claim or a cancellation refund is not paid within 60 days, complain to the insurance company named on the service contract.
• If the insurance company does not resolve your complaint write to:

  Department of Insurance
  Claims Services Bureau
  300 South Spring Street
  Los Angeles, CA 90013
  1-800-927-HELP

• If your service contract was purchased after January 1, 1984 and does not have the name of an insurance company, write to:

  Department of Insurance
  Consumer Services Division
  300 South Spring Street
  Los Angeles, CA 90013
  1-800-927-HELP

• If you have a complaint about the poor quality of repair work, contact:

  Department of Consumer Affairs
  Bureau of Automotive Repair
  Check you telephone directory under the state government listings for nearest office or call toll free: (800) 952-5210

• For the status of agent or broker licenses, contact:

  Department of Insurance
  License Bureau
  320 Capitol Mall
  Sacramento, CA 95814
  (916) 322-355