Accessibility

Commitment to providing an excellent member experience

Provident Credit Union is committed to providing an accessible website and we are always working to enhance our site usability for all members. Our accessibility efforts are to meet Web Content Accessibility Guidelines (WCAG) 2.0 AA requirements.

The content presented on https://providentcu.org is compatible with a variety of assistive technologies. We use several methods for making our accessible including regular physical tests of screen readers and keyboard compatibility. If you are experiencing any difficulty using our site or you feel that certain parts of the site are not conforming to WCAG 2.0 AA please contact us at (800) 632-4600 or email Member Services.

  • Provident Credit Union makes every effort to ensure that pages are accessible to members but cannot guarantee that every page conforms to WCAG 2.0.

  • Provident Credit Union utilizes various 3rd party vendors to offer online banking services and as a result the Provident Credit Union online banking system does not claim to offer full WCAG 2.0 compliance across all web pages. 

  • Provident Credit Union utilizes W3C WIA resources to meet WCAG 2.0 AA compliance.

 

Check Ordering and Check Related Services

We offer our members guideline/raised-line checks, which are larger (8 1/8" by 3") with embossed guidelines that are easy to feel. Raised line checks are available in wallet or duplicate style. Members can order them like any other checks for your account. Through our check ordering partner Deluxe, we offer accommodations for members with hearing or speech impairments. For member service, they can be reached through Telecommunications Relay Services.


Branch and Contact Center Services

Sign language interpreters

We can arrange an appointment with a qualified sign language interpreter at your local branch. We suggest scheduling an appointment on one of our community branches and request sign language services.

Talking Automatic Teller Machines (ATMs)

All Provident ATMs are speech enabled. Members can use standard headphone (1/8 -inch jack) to hear the screen displayed information. To find a Provident ATM please use our Branch/ATM locator.

​Telecommunications Relay Services

We accept all telecommunication relay service calls.